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FAQ

My botanical care products are crafted in small batches in my home. My goal is to make tools for all of your magic wroughting needs. Encouraging play, self-care and self-discovery, my tools are meant to bring you back your primal basic needs of wellness.  Reminding you to slow down and intentionally act with care.

If you have more questions feel free to shoot me an email here. 

 

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The Tools

Are your products safe during pregnancy and breastfeeding? Please consult your local herbalist or doctor. 

What the heck are these things? The tools are intentional built through meditation and energy work.  Some suggested uses include: self-massage, culinary collection and production, basically anything you need a spoon or spear for in life. Each piece is unique and hand crafted with a total work time of an hour or more each. I hope you enjoy my tools – have an amazing use for them?  Let me know—tag my IG @thehealerstoolmaker with your personal use ideas.

How long do your products last? 4-8 months, depending on the product. Please keep your botanical products away from direct sunlight and heat!

DISCLAIMER: Seek recommendations from your local herbalist or doctor to help diagnose and prescribe remedies for any ailments you might have and for advice as to whether our products and their ingredients are right for you. Please always check our ingredients list prior to purchase and know your allergies!

How do I find your tools locally?  My calendar of events will be updated soon. Thanks for your support! 

The Shipping

Where does The Healers Tool Maker Ship? I currently ship throughout the continental U.S. My dream is to be worldwide someday...

When will my order ship? Items will typically be shipped within 3-5 business days from when they are ordered.  Shipping rates are based on weight. Please note that our products are handmade.

How do I track my package? For questions regarding orders that have already shipped, please reference your USPS tracking number. Once an order leaves my office, it enters the domain of USPS. If you have concerns about late or lost packages, patience is a virtue. Please email us at HealersToolMaker@gmail.com—we like to be kept in the know. Unfortunately, delivery issues must be taken up and resolved with USPS. 

I think my order is lost? Orders are shipped to the address provided please be sure your address is accurate upon ordering. Orders shipped to incorrect addresses will not be reshipped or refunded sorry for the inconvenience.

What should I do if my package is lost or stuck in transit? The issue must be filed with the USPS here.

 

What should I do if my package arrives with damaged product? Do not dispose of the packaging. Document all damage with photos or short video clips. Contact HealersToolMaker@gmail.com and file a report with the USPS here.

The Business

Refunds / Exchanges

Due to the nature of my products, returns and exchanges cannot be accepted. For my botanical line please read the ingredients carefully. Know your body and allergies. If an allergy incident, discontinue use immediately.

Payment Methods

All payments are due at the time of checkout; we accept all major credit cards. Thank you for choosing my tools.  

Do you have gift cards? Not at this time -- check back.   

 

Wholesalers

How do I bring your products into my shop? Thinking about adding The Healers Toolmaker tools to your shop’s offerings?? Thank you! I can’t wait to work with you. Please fill send me an email with the follow information for consideration: Your monthly budget, your stores niche, location, best way to contact you and time of day—I will check it out.  If we are the perfect fit, I will respond within 48 hours.  I am currently only servicing limited wholesalers in specific markets at this time. For information concerning our wholesale offerings, please reach out to HealersToolMaker@gmail.com

 

FDA Disclaimer

These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing any new exercises.

This website and information contained therein is designed to provide users with both modern and historical herbal information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of herbal information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement. 

Your use of this website and any information contained herewith is entirely at your own risk and thehealerstoolmaker.com shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from thehealerstoolmaker.com agree to accept full responsibility for any results experienced from using them.

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